1. Introduction
Welcome to MercyLodge Healthcare System LLC (“we,” “our,” or “us”). Your privacy is important to us, and we are committed to protecting any personal information you provide. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, use our services, or interact with us.
By accessing or using our website and services, you consent to the practices described in this Privacy Policy.
2. Information We Collect
A. Personal Information
We may collect the following personal details when you register, request services, or contact us:
✔ Full Name
✔ Email Address
✔ Phone Number
✔ Home Address (for service requests)
✔ Payment Details (for transactions)
✔ Medical or Health Information (if required for personalized care services)
B. Non-Personal Information
We automatically collect certain data about your interactions with our website, including:
✔ IP Address
✔ Browser Type & Device Information
✔ Pages Visited & Time Spent
✔ Cookies & Tracking Technologies
3. How We Use Your Information
We use your personal data to:
✔ Provide and manage home healthcare and specialized cleaning services
✔ Schedule appointments and process payments
✔ Improve user experience and optimize our website
✔ Send important updates, offers, or service-related notifications
✔ Comply with legal, regulatory, or contractual obligations
We do not sell your personal information to third parties.
4. Sharing of Information
We may share your information with:
✔ Service Providers & Partners – Trusted third-party vendors assisting in our operations (e.g., payment processors, background-checked caregivers, or IT support).
✔ Legal & Regulatory Authorities – When required by law, to comply with regulations, court orders, or legal proceedings.
✔ Business Transfers – In the event of a merger, acquisition, or restructuring, your data may be transferred to relevant entities.
5. Data Security
We prioritize the security of your personal information and implement:
✔ Encrypted transactions for payments and sensitive data
✔ Access controls and authentication protocols
✔ Regular system monitoring and security audits
While we strive for 100% security, no online platform is completely immune to cyber threats. Please use strong passwords and avoid sharing sensitive details via unsecured channels.
6. Cookies & Tracking Technologies
We use cookies and similar tracking technologies to:
✔ Enhance website functionality and user experience
✔ Analyze site traffic and improve services
✔ Deliver personalized content and marketing
You can manage or disable cookies through your browser settings, though this may affect website functionality.
7. Your Rights & Choices
You have the right to:
✔ Access and review the personal data we store about you
✔ Request corrections to any inaccurate information
✔ Opt-out of marketing communications at any time
✔ Request deletion of your personal data (subject to legal obligations)
To exercise these rights, email us at [info@mercylodgehealthcare.com].
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy policies or content. Please review their policies before providing any information.
9. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe a child has provided us with personal information, please contact us immediately.
10. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Any significant changes will be notified via our website or through direct communication.
Last Updated: 11/03/2025
11. Contact Us
For any questions, concerns, or privacy-related inquiries, please reach out to us at:
📧 Email: info@mercylodgehealthcare.com
📍 Address: 4836 Hawsbury Rd Pikesville MD, 21208
📞 Phone: +1 (443) 985-0515